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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses September October November
1 Extremely likely 106 114 119
2 Likely 12 22 21
3 Neither likely or unlikely 6 10 12
4 Unlikely 2 13 3
5 Extremely unlikely 1 4 4
6 Don’t know 2 6 2

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • Overall feedback is excellent, and we keep reviewing our service levels and keep adjusting services based on patient’s feedback and demand vs capacity